Privacy Policy

Last updated: 8 July 2026

Jam’s Breakdown and Recovery Ltd (“we”, “us”, “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

If you have any questions about this policy, please contact us at info@jamsbreakdownrecovery.co.uk.

1. Who We Are

Company name: Jam’s Breakdown and Recovery Ltd
Website: jamsbreakdownrecovery.co.uk
Email: info@jamsbreakdownrecovery.co.uk
Phone: 07369205703

We are the data controller for the personal information you provide to us through this website or by telephone.

2. What Information We Collect

We collect personal information in the following ways:

a) Information you give us directly

When you contact us by phone, WhatsApp, or through our website contact form, we may collect:

• Your name
• Your phone number
• Your email address (if provided)
• Your location or address
• Details of your vehicle and the nature of the breakdown or recovery request

b) Information collected automatically

When you visit our website, we may automatically collect certain technical information, including:

• Your IP address
• Browser type and version
• Pages visited and time spent on those pages
• Referring website or search term
• Device type

This information is collected through cookies and analytics tools such as Google Analytics. Please see Section 7 for more information about cookies.

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide our breakdown and vehicle recovery services — responding to callouts, dispatching drivers, and arranging recovery to your required destination.
• To communicate with you — confirming bookings, providing ETAs, and following up on completed jobs.
• To respond to enquiries — answering questions submitted through our contact form, phone or email.
• To improve our service — analysing website usage to understand how visitors interact with our site and identify areas for improvement.
• To comply with legal obligations — maintaining records as required by law, including for insurance and financial purposes.

4. Legal Basis for Processing

We process your personal data under the following lawful bases as set out in the UK General Data Protection Regulation (UK GDPR):

• Contract performance — processing is necessary to provide the recovery or breakdown service you have requested.
• Legitimate interests — we have a legitimate interest in operating and improving our business, provided that interest is not overridden by your rights.
• Legal obligation — we may need to process your data to comply with legal requirements.
• Consent — where we have obtained your explicit consent, for example if you have opted in to receive marketing communications.

5. How Long We Keep Your Information

We retain personal data only for as long as is necessary for the purposes set out in this policy:

• Customer and job records — retained for up to 6 years from the date of service in accordance with our insurance requirements and UK tax law.
• Contact form enquiries — retained for up to 12 months unless a service was provided, in which case the 6-year period above applies.
• Website analytics data — retained for up to 26 months as set by Google Analytics default settings.

After the applicable retention period, personal data is securely deleted or anonymised.

6. Who We Share Your Information With

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers — third-party providers who assist us in delivering our services, such as IT and website hosting providers, subject to contractual data protection obligations.
• Insurance companies — where your vehicle recovery is being arranged through your insurer, relevant details may be shared with them.
• Legal authorities — where we are required by law, court order, or regulatory authority to disclose information.
• Google Analytics — anonymised usage data is shared with Google for website analytics purposes. Google may process this data outside the UK. For more information, see Google’s Privacy Policy at policies.google.com/privacy.

7. Cookies

Our website uses cookies — small text files stored on your device — to improve your experience and help us understand how visitors use the site.

Cookies we use:

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of this website. For more information about cookies and how to manage them, visit allaboutcookies.org.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data we hold about you.
• Right to rectification — you can ask us to correct inaccurate or incomplete data.
• Right to erasure — you can request that we delete your personal data, subject to any legal obligations we have to retain it.
• Right to restrict processing — you can ask us to limit how we use your data in certain circumstances.
• Right to data portability — you can request your data in a structured, machine-readable format.
• Right to object — you can object to us processing your data where we rely on legitimate interests as our lawful basis.
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us at info@jamsbreakdownrecovery.co.uk. We will respond within 30 days. We may need to verify your identity before processing your request.

9. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. Our website uses SSL encryption (HTTPS) to protect data transmitted between your browser and our server.

However, no method of transmission over the internet is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

10. Third-Party Links

Our website may contain links to third-party websites including Google Maps and social media platforms. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party sites you visit.

11. Children’s Privacy

Our services are not directed at children under the age of 16, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page will be updated when changes are made. We encourage you to review this policy periodically.

13. How to Complain

If you are unhappy with how we have handled your personal data, please contact us in the first instance at info@jamsbreakdownrecovery.co.uk. We will do our best to resolve any concerns.

If you remain dissatisfied, you have the right to lodge a complaint with the UK’s data protection regulator:

Information Commissioner’s Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113

14. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or how we handle your personal data, please contact us:

Jam’s Breakdown and Recovery Ltd
Email: info@jamsbreakdownrecovery.co.uk
Phone: 07369205703
Website: jamsbreakdownrecovery.co.uk